FAQ - Your questions? We got answers!

What do you use to build my website?

Either you have a website template already or a choice of templates can be supplied free of charge, I install plugins essentially needed for the build free of charge, certain plugins fall out of this criteria if your package doesn’t include it. Plugins that are not included in your package can be installed and configured at a extra cost.

How does Web Hosting work?

By being part of the Mr-Optimize hosting network, you have a choice of Basic hosting or Enhanced hosting for more resource intensive websites, usually Basic hosting is more than enough for the majority of websites.

How do I transfer my Web pages to your server?

If you have a existing website you want to keep and just be hosted with us, then back up your wordpress files and database ready for migration, email or send us the files and we will install onto our network for you, a 1 off charge of £10 per website to transfer over to us will be billed to you.

Can I host multiple domain names with my hosting account?

You can have a unlimited amount of domains with us, all domain payments when due will be paid in advance.

What does a free domain mean?

On certain products you will be eligable for a website address domain for 1 year included for free, it will be a non-premium domain and also subject to being availabe to register. After the innitial free period you will be billed in advance of £12 per domain per year thereafter.

How does Website Management work?

When this service is purchased I will update Template Files, Plugins, Regular Security Scans, Regular Website Optimization, your website will be finely tuned at all times and secure.

What is HTML Newsletters and Custom Email Delivery?

Custom HTML Newsletters are built for you (3 Revisions Max), they are not normal text based Newsletters, they are built with custom HTML coding so it looks like a mini web page with a colored background or image, product images, text links or buttons, image header, social icons etc. Custom Email Delivery guarantees a minimal of 50% of the email list supplied will recieve the Newsletter created to there Inbox instead of there spam box, you will be shown all opens, clicks, blocks or bounces of emails. Newsletter Subscribes and Unsubscribes will only be managed if you also have a Managed Website package with us or a fee of £10 will be billed if you don’t, to cover time taken to add or remove subscribes.

What is the process of purchasing a Service from you?

Browse our Services in shop, Read whats included in the product, once you decide which to purchase, add to basket, navigate to Cart or Checkout page, on Checkout Page please leave any special order notes in box supplied, also leave your Facebook link, you are also required to input your first and last names and your Email Address, once everything has been inputed then press on Checkout page the button Proceed To Paypal, pay for your purchase, You will be contacted within 24 hours about your purchase either on Email or Facebook or Both, I will book your job in and we will proceed from there.

What is included in my purchase?

Services are stated on each product, if there is a service or product not included then purchase from the shop as a Add on, if the service you require is not listed with us, then use the contact page to get in touch with us and please list what you require, you will then be quoted a price.

Do you offer a money-back guarantee?

If no work has been done on your purchased service, a full refund minus any paypal costs incured will be given, if work has commenced on your product service then a fee will be levied depending on any work done so far + any paypal costs incured, meaning your refund amount will be reduced. In some cases a refund will not be given, if the service is deemed to have ended or been completed.

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